Refund and Returns Policy

1. General Overview

At JettMarket we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, damage, or missing components are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the item within the specified time frame.

4. Refunds

4.1. Method of Refund

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards
• Personalized or custom-made products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon receipt and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimers

JettMarket reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria outlined above. This policy does not affect your statutory rights under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: JettMarket,